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FAQ

Yes, every piece is carefully handmade by us. From shaping each petal to glazing and firing, no two items are exactly the same — each one has its own charm.

We currently offer incense holders (like our lotus collection), vases, mugs, cups, and other simple handmade ceramics designed to bring peace into your space.

All orders are shipped from our studio in China. We pack every item with care to ensure it arrives safely.

Yes, we ship worldwide. You’ll receive tracking once your package is on its way. Delivery times may vary depending on your location.

You will be able to see the costs at checkout. The fee ranges from $8-$15 for one shipping.

We accept all major credit cards via Stripe. At checkout, you can choose the option that works best for you.

  • Processing time: 5–7 business days
  • Estimated delivery:
    • U.S./Canada: 7-15 business days
    • Europe: 8-15 business days
    • AU/NZ: 8-14 business days
    • Other countries: 8–20 business days

Due to the high cost of international shipping, we’re unable to accept returns or exchanges for change of mind.
However, we will always take full responsibility if your item arrives damaged. Just send us a photo within 48 hours of receiving it, and we’ll offer a replacement or refund.

Please contact us within 48 hours of receiving your package and send a clear photo of the broken item. We’ll arrange a replacement or refund — whichever you prefer.

Yes! If you’re buying a gift, just leave a message at checkout. We’re happy to wrap it and include a handwritten note with your message.

We’re not offering custom design requests right now, but we may open limited options in the future. Feel free to follow us or join our email list to stay updated!

  • We recommend handwashing with mild dish soap. For detailed care instructions, please refer to our Care Guide.

Although some items are dishwasher and microwave safe, we generally recommend handwashing and avoiding microwave use for handcrafted pieces.

We are committed to eco-friendly practices, including the use of biodegradable cleaners and a focus on water conservation in our studio.

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