Refund and Returns Policy

At Ceramic Bubble, every ceramic piece is handmade with care and attention to detail, making each item truly unique. Because of this, and due to the high cost of international shipping, we are unable to accept returns or exchanges.

We understand that this may be disappointing, but please know that our decision is meant to ensure that we can continue creating high-quality, one-of-a-kind ceramics for all our customers. Unlike mass-produced items, handmade ceramics are delicate and may have small variations in shape, size, or color, which are part of their charm and uniqueness.

We take great care in packaging each ceramic piece to ensure it arrives safely. However, because ceramics are delicate, accidents can happen during shipping.

If your item arrives damaged or broken, please contact us within 7 days of receiving your order. Send us a clear photo of the damage along with your order number, so we can assess the situation quickly.

Once we confirm the damage, we will take full responsibility and offer a refund or replacement, depending on your preference. We cover all the costs involved, because our top priority is to make sure you have a satisfying and enjoyable experience with our handmade ceramics. 🙂

We truly value your support and understanding, and we promise to handle any issues promptly, fairly, and with care.

We take full responsibility for shipping and work with trusted carriers to ensure safe delivery.

If your package is lost, arrives damaged, or is broken during shipping, don’t worry—we’ve got you covered. Simply reach out to us, and we’ll make it right. Your order is in safe hands!

We understand that sometimes you may want a different model or color. Exchanges are possible only before your order is shipped, and must be requested within 7 days of placing your order. Once the package has been shipped, we are unable to accept exchanges.

If you would like to make a change, please contact us as soon as possible so we can assist you.

If you’re unsure about a design or color before ordering, feel free to contact us for advice or photos—we’re happy to help you choose the piece that’s perfect for you.

Yes! If your order hasn’t been shipped yet, you can cancel it by emailing us, and we’ll process a full refund for you. Just reach out to us as soon as possible—we’re happy to help!

For further assistance or questions, please contact our customer service team.